Oregon Health Authority lowers hammer on Health Share for transportation problems

Medicaid enrollees have complained of late or canceled rides, and drivers have said they haven’t been paid by Health Share’s vendor.

After Medicaid enrollees in the Portland area complained of problems with Health Share of Oregon’s nonemergency transportation program, the Oregon Health Authority issued a corrective action plan this week.

The plan requires Health Share, the largest coordinated care organization in the state, to provide weekly reports on a variety of performance data: on time or late arrivals, “no shows,” total ridership by mode, total call volume, average speed to answer calls and average call handle time.

Source: Oregon Health Authority lowers hammer on Health Share for transportation problems – Portland Business Journal